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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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T Watkins

November 16, 2024

5  out of  5
rating by T Watkins
"State Farm agent Jay Young and team, Specifically Amber, went above and beyond to maintain my business. Explaining the ins and outs of auto insurance and providing me with a fair quote for coverage. They are diligent on sending notifications and reminders to ensure there are no lapses in coverage. They are always responsive to any questions that I may have."
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Shawn Patterson

November 15, 2024

5  out of  5
rating by Shawn Patterson
"Great customer service!!"
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Donnie Carr

November 13, 2024

5  out of  5
rating by Donnie Carr
"Was shopping around for new providers and was told about State Farm and how good Amber is it helping people get the most competitive rates. Amber was able to get me a much better rate than I was currently getting, she was extremely professional, courteous, and attentive to detail. She Was even getting excited because she was able to save me money. Very glad for the switch and look to do business for many years to come"
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Fruver Zúñiga

November 8, 2024

5  out of  5
rating by Fruver Zúñiga
"Sastifecho con el servicio"
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Kara NC

August 8, 2024

5  out of  5
rating by Kara NC
"Very thorough and straight forward. Very Professional and explained all line items and details of policy. Also explained alternatives and the implications of various policy options. Extremely pleased with customer service and expertise of Jay Young State Farm Agency."
We responded:
"Thank you for your review! We are delighted to hear that you found our service thorough, professional, and informative. Your satisfaction is our top priority, and we appreciate your kind words about our customer service and expertise. We look forward to continuing to serve you with the same level of excellence in the future."
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Phyllis Drummond

July 29, 2024

5  out of  5
rating by Phyllis Drummond
"Very helpful and friendly."
We responded:
"Thank you for your review! We are thrilled to hear that our team was not only helpful but also friendly in assisting you. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again in the future!"
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julian shields

July 22, 2024

5  out of  5
rating by julian shields
"I strongly recommend Jay Young as your insurance agent. He offered exceptional service and guided me through every step with expertise and care. His attention to detail and commitment to making the process seamless make him the ideal choice for anyone seeking reliable and comprehensive insurance support."
We responded:
"Hello Mr. Shields, we greatly appreciate the opportunity to meet your insurance needs! We strive to provide remarkable service with every interaction and help protect what is most important to you. Having great customers like you are why we love serving the community. Thank you for sharing your experience with our agency."
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Tilda Sparrow

June 27, 2024

5  out of  5
rating by Tilda Sparrow
"Jay ‘s assistant was very patient and knowledgeable. She worked me through my homeowners policy and discovered several inconsistencies, which saved me a great deal of money. She also explains step-by-step as we went and answer questions. This woman is brilliant and Deserves a bonus"
We responded:
"Thank you for your amazing review! We are thrilled to hear that our representative was not only patient and knowledgeable but also able to identify and rectify inconsistencies in your homeowners policy, resulting in significant savings for you. We take pride in providing step-by-step explanations and answering all your questions. Your kind words are greatly appreciated, and we're grateful for the opportunity to serve you."
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BamBam Player27

June 7, 2024

5  out of  5
rating by BamBam Player27
"Amber is awesome!!!!"
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Kacy Link

June 7, 2024

5  out of  5
rating by Kacy Link
"Amber was very helpful and pleasant to work with. Thank you!"
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Casey Standriff

June 6, 2024

5  out of  5
rating by Casey Standriff
"It is pricey however great customer service and they will work with you to make sure you get what you need and make sure they do whatever they can to help make the price more manageable"
We responded:
"Thank you for the 5-star review! We appreciate your feedback and are glad to hear that our great customer service includes working with you to find manageable pricing options. Your satisfaction is important to us, and we're here to help."
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CHAPiN iN NYC

June 6, 2024

5  out of  5
rating by CHAPiN iN NYC
"I came to this place I am more happier that i came to this place. Amber help my wife and I in our insurance she treated us like we were family. I recommend this place specially I recommend amber."
We responded:
"Thank you for your fantastic 5-star review! We are delighted to hear that you had a positive experience at our agency. Our team is dedicated to providing exceptional service, treating our customers like family. We appreciate your recommendation, and we look forward to serving you in the future."
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Melvin Johnson

June 4, 2024

5  out of  5
rating by Melvin Johnson
"Marcie have great customer service and was very helpful with everything needed help with"
We responded:
"Thank you for your 5-star review! We are thrilled to hear that our associate provided you with great customer service and was helpful with everything you needed assistance with. Our team takes pride in delivering excellent service and ensuring our customers' needs are met. We appreciate your feedback and look forward to continue serving you. "
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V Hill

May 29, 2024

5  out of  5
rating by V Hill
"Working with Customer Service Manager, Marcie, was awesome. Very caring and took the time to explain everything."
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Jenelle Bell

April 20, 2024

5  out of  5
rating by Jenelle Bell
"As always, my recent experience with State Farm was wonderful. Their team consistently provides exceptional service, making each interaction smooth and stress-free."
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Carrie Cochran

February 8, 2024

5  out of  5
rating by Carrie Cochran
"Just wanted to share I always get great customer service for any questions or concerns I have they always get answered in a timely manner. When my agent retired I was very nervous about switching to another agent but everyone at this office is very sweet. I usually talk with Marcy she's very sweet and helpful. Thank you guys for taking care of me."
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brianna serio

February 2, 2024

5  out of  5
rating by brianna serio
"Amber was EXTREMELY helpful, answered all my questions, all my concerns and walked me through all the steps. Very understanding with everything and she made the process 10x faster. Definitely recommend insuring through her!"
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Lola Pavlovic

January 31, 2024

5  out of  5
rating by Lola Pavlovic
"I have been a State Farms car/rental insurance customer for more than a year now, and all I can say is they truly are great! I recently had to update my auto insurance, and I was blown away by Jay Young’s team: they're the epitome of friendly and helpful! Each representative I spoke with was not only super knowledgeable but also incredibly enthusiastic about finding the best deal for me that fits my budget. The quote they offered was a game changer and I am enjoying some pretty nice savings. The quality of service at State Farm is top-tier. Every step of the process was smooth and clear. The whole experience left me feeling confident and satisfied with my choice. I can't recommend State Farm enough – if you're on the lookout for insurance that combines good coverage and prices, and a team that will make you feel right at home, this is the place to go."
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Anthony Thomas

January 31, 2024

5  out of  5
rating by Anthony Thomas
"Amber was professional,knowledgeable, and personable when helping with setup my new policy. For this to be my first contact with a State Farm agent it was very refreshing to have Amber on the other end of the phone."
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Elizabeth Pavlinsky

January 5, 2024

5  out of  5
rating by Elizabeth Pavlinsky
"Amber was very helpful when deciding what I needed for my auto insurance. She patiently listened when I reviewed my current policy, and compared it to what she could offer . Amber never made me feel that I could not ask questions. It was a comfortable, easy transaction."
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Marcus Holmes

January 3, 2024

5  out of  5
rating by Marcus Holmes
"I have experienced above and beyond customer service from Amber Elliott and she makes me feel like she cares about her customers with continued updates and personal conversation makes me glad I have State Farm insurance.💥🔥🔥🔥"
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John Holleman

December 17, 2023

1  out of  5
rating by John Holleman
"Jay Young refused to cancel our policy after the second request and made it where we can’t cancel autopay. This person’s rude personality is the main reason we left. buyer beware."
We responded:
"Hi John, your policy was cancelled effective the date you requested via email. We responded to your email the same day you originally contacted our office but unfortunately per your follow-up email it seems that you did not receive our initial response. We followed-up with a text and a phone call to confirm you received our second correspondence disclosing the policies would be cancelled and autopay suspended. We also ensured to suspend your autopay prior to your due date which prevented the account from being drafted. Therefore, the autopay payment was never processed. This was all done free of will to honor your original request prior to our office seeing this review. We extend our sincerest apology for your experience with the customer service representative you spoke with that left a rude impression. Rudeness or unprofessionalism is not tolerated in this agency and is unacceptable. We can confirm the representative you spoke with was not Jay Young, Owner of this agency. Thank you for allowing us to meet your insurance needs during your time with our agency. "
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James Keiser

December 1, 2023

5  out of  5
rating by James Keiser
"Amber did a great job updating all of my policies and even sold me on something new! It was a real pleasure working with her. She clearly explained everything and even called the “home office” to get clarification on the details of one of my policies."
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Anna Tuz

September 5, 2023

5  out of  5
rating by Anna Tuz
"I had a positive experience. Given the affordable rate and excellent customer service I would recommend this agent!"
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Elisha Simmons

July 28, 2023

5  out of  5
rating by Elisha Simmons
"Amber is a great help and got me back with my favorite insurance company with a great coverage for auto and my homeowners policy!! Thank you!!"